FAQ

Frequently Asked Questions

1. How much ash is needed for each piece?

We only need about a tablespoon of ash per piece. If you’re ordering multiple items, we will send multiple collection kits. Any unused ashes can be returned to you upon request.

2. Can I use ashes from both pets and people?

Yes, our process works with both human and animal ashes. Many clients choose to honor a beloved pet, while others commemorate a family member, partner, or friend.

3. What if I want to memorialize more than one person or pet in a single piece?

Absolutely. If you'd like to incorporate ashes from more than one individual into a single piece. You can mix them together in the ash collection kit you are sent after ordering.

4. How long does it take to receive my finished piece?

Once we receive the ashes, your piece will be completed and shipped within 6–8 weeks. Each item is hand-thrown, glazed, and fired with care. We’ll keep you updated throughout the process.

5. How do I send the ashes to you?

Once your order is placed, we’ll send you a secure collection kit with detailed instructions. We use trackable shipping methods to ensure safe handling both to and from our studio.

6. Are the finished pieces food-safe?

While our glazes are non-toxic, we recommend using these pieces decoratively. Each one is a personal memorial — designed to be seen, held, and cherished, not for food service.

7. Can I choose the style and finish of the ceramic?

Yes, we currently offer our Signature product line in multiple finishes designed to complement a range of interiors. You can select your preferred style and glaze at checkout. If you're unsure, we’re happy to make a recommendation based on your preferences.

8. Do you ship internationally?

At this time, we ship only within the U.S. and Canada due to regulations around mailing cremated remains. If you're located outside the U.S., please contact us to discuss possible options.

9. What if I want to include a note or story about my loved one?

We welcome that. Many customers choose to include a short note or story when sending in ashes. While it won’t be visible in the final product, it helps us connect to the spirit behind each piece and we treat that story with the utmost respect.

10. What exactly is the process for incorporating ashes into the piece?

We carefully incorporate a small amount of your loved one’s ashes into the glaze that coats the ceramic. During firing, the ashes bond with the glaze, becoming a permanent part of the surface. Each piece is unique, a beautiful blend of artistry and memory.